Solar LLM Powers Sendbird's No-Code AI Chatbot

Press Release

Mar 6

Seoul, Mar. 6, 2024 – Upstage announced today the integration of Solar, the company’s advanced pre-trained large language model (LLM), into Sendbird's no-code generative AI chatbot. This partnership aims to enable business owners and companies to easily deploy generative AI chatbots on websites and mobile apps, providing human-like services in customer support and engagement.

Solar LLM boasts a compact yet high-performance design in various natural language processing (NLP) tasks, standing on par with industry titans. The 10.7B model made waves in the global AI stage last December, securing the top position across benchmark tests on the Hugging Face Open LLM Leaderboard and surpassing even larger models like Mixtral 8x7B.

Sendbird powers interactions between 300 million users globally every month with its enterprise chat interface, offering services to more than 4,000 enterprise companies. The company’s AI chatbot allows for the creation and deployment of AI chatbots specializing in customer service by providing just a few pieces of information, without needing a large engineering team.

With a convenient API access to Solar, AI chatbot users worldwide can leverage the power of the state-of-the-art LLM to generate highly accurate and personalized responses to their queries. Solar brings unmatched robustness and adaptability to enterprises across diverse industries, providing exceptional flexibility for customization in areas such as finance, commerce, and customer management.

Sung Kim, CEO of Upstage, added, "We are thrilled to integrate Solar into Sendbird's world-class chat solution, and further innovate the overall customer journey experience that Sendbird provides through Solar."

John Kim, CEO and Co-founder of Sendbird, expressed, "We anticipate offering solutions that fully leverage the potential of generative AI by combining Smart Assistant with Solar," emphasizing, "It will become a game-changer for companies aiming for more innovative enterprise support services and customer experiences."

This partnership is expected to allow both companies to collaborate more actively in acquiring and expanding their respective portfolio of South Korean and global customers, enhancing competitiveness with a product that combines Solar's high-performance model with Sendbird's proven chat UI and communication infrastructure.